Job Information
Nielsen Senior Client Analyst Ad Intel in Bangalore, India
ABOUT THE ROLE
In some countries: Managing a team to provide exceptional client service and delivery across a variety of clients, including Media Agencies, Broadcasters, Advertisers and Media companies. Product knowledge expert across Ad Intel services in the local market. Mentor, coach and lead client service team to ensure all client standards, contract terms and operating procedures are adhered to across market team members. Troubleshooting expert across Ad Intel services. Responds to and resolves escalated issues and/or unique or complex requests from clients. Advocating Nielsen Ad Intel solutions with internal stakeholders as well as clients.
KEY RESPONSIBILITIES
Upskill team members on UI training, client onboarding, call and email response as well as training and client facing presentations.
Support the client verticals in new business discussions when a deeper understanding and knowledge of the platform and data provisions are required.
Build relationships with our existing and new clients through exceptional client service support across all channels and through internal and external meetings.
Stay updated with the latest product updates and market trends in the industry.
Provide UI training & data analysis consultation to clients.
Senior POC between client service and Operations and Product and Technical teams.
Conduct regular checkpoints with clients (weekly/monthly) to review data.
Monitor ticketing system to make sure SLAs are maintained.
Track Client Satisfaction.
Manage technical tickets on the ticketing system to make sure SLAs are maintained.
Management of all technical aspects of client support.
The role requires to support different timezone, hence the working hours will from 9am - 5.30pm UK time (Mondays - Fridays)
QUALIFICATIONS & SKILLS
Strong organization and project management skills.
Client-centric mindset.
Able to communicate in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily understood way).
Problem-solving and analytical thinking.
Active listener, proactive, patient & tenacious.
Embracing and championing new technology or methods of working aligned to our business goals.
Sharing best practice with others.
Strong Business Acumen.
Knowledge of the Media Industry.
Knowledge of Ad Intel processes and methodologies, and user interface.
Passionate about building client relationships and driving client engagement.
Good written and verbal communication skills.
Good client-facing presentation skills.
Software training skills
ABOUT NIELSEN
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, inquisitive colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!